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Find crisis text support in your area

We’re proud to be the UK’s first 24/7 crisis messaging service.

The NHS now funds local crisis text services across England. Depending on where you live, support may be provided by a local service rather than Shout.

Find out more below:

Location Local Text Service Number Free to use 24/7 response All age service Does not show up on phone bill
Bath, Swindon & Wiltshire Text HELLO to 80899 (provided by your local Mind) ✅ ✅ ✅ ❌
Bedfordshire, Luton and Milton Keynes Text SOS to 80899 (provided by NXG Thrive) ✅ ✅ ✅ ❌
Birmingham and Solihull Text SPACE to 85258 ✅ ✅ ✅ ✅
Black Country Text 07860025281 (This is a standard network rate message) ❌ ✅ ✅ ❌
Bristol, North Somerset & South Gloucester Text HELLO to 80899 (provided by your local Mind) ✅ ✅ ✅ ❌
Buckinghamshire & Oxfordshire Text 07312263127 ✅ ✅ ✅ ❌
Cambridge & Peterborough Text SOS to 80899 (provided by NXG Thrive) ✅ ✅ ✅ ❌
Cheshire & Merseyside Text service not in place ❌ ❌ ❌ ❌
Cornwall Text HELLO to 80899 (provided by your local Mind) ✅ ✅ ✅ ❌
Coventry & Warwickshire Text CWHOPE to 85258 ✅ ✅ ✅ ✅
Derby Text service not in place ❌ ❌ ❌ ❌
Devon Text HELLO to 80899 (provided by your local Mind) ✅ ✅ ✅ ❌
Dorset Text HELLO to 80899 (provided by your local Mind) ✅ ✅ ✅ ❌
Essex Text SOS to 80899 (provided by NXG Thrive) ✅ ✅ ✅ ❌
Frimley Text 07520667111 (This is a standard network rate message) ❌ ✅ ✅ ❌
Kent & Medway Text STAND to 85258 ✅ ✅ ✅ ✅
Gloucestershire Text HELLO to 80899 (provided by your local Mind) ✅ ✅ ✅ ❌
Greater Manchester Text 07480635134 - Text responses may take up to 4 hours. This is a standard network rate message. ❌ ✅ ✅ ❌
Hampshire Text HANTS to 85258 ✅ ✅ ✅ ✅
Herefordshire & Worcester Text REACHOUT to 85258 ✅ ✅ ✅ ✅
Hertfordshire Text SOS to 80899 (provided by NXG Thrive) ✅ ✅ ✅ ❌
Lancashire & South Cumbria Text service not in place ❌ ❌ ❌ ❌
Leicester Text 07480635199 (Responses within 12 hours) ✅ ❌ ✅ ❌
Lincolnshire Text 07312263027 - Aim for responses within 2 hours.  This is a standard network rate message ❌ ✅ ✅ ❌
Norfolk Text SOS to 80899 (provided by NXG Thrive) ✅ ✅ ✅ ❌
North East London Text 07860009642 - This is a standard network rate message ❌ ✅ ✅ ❌
North East & North Cumbria Text CALMER to 85258 ✅ ✅ ✅ ✅
Northamptonshire Text 07480 635531 (Service for those aged 17.5 years or older) ✅ ✅ ❌ ❌
North West & North Central London Text NATTER to 85258 if you are under 18
(No Over 18 service available) 		✅ ✅ ❌ ✅
North Yorkshire & Humber Service coming soon ❌ ❌ ❌ ❌
Nottingham Text service not in place ❌ ❌ ❌ ❌
Shropshire, Telford & Wrekin Text STW to 85258 ✅ ✅ ✅ ✅
Somerset Text HELLO to 80899 (provided by your local Mind) ✅ ✅ ✅ ❌
South London Text 80991 OR Text 0303 330 1511 through WhatsApp only (WhatsApp requires data usage) ✅ ✅ ✅ ❌
South Yorkshire Text EYUP to 85258 ✅ ✅ ✅ ✅
Staffordshire Text 07507 330605 ✅ ✅ ✅ ❌
Suffolk Text SOS to 80899 (provided by NXG Thrive) ✅ ✅ ✅ ❌
Surrey Text 07717989024 - Service only available to adults aged 18 years and over. This is a standard network rate message ❌ ✅ ❌ ❌
Sussex Text SUSSEX to 85258 ✅ ✅ ✅ ✅
West Yorkshire Text BRIGHT to 85258 ✅ ✅ ✅ ✅

We’re working with NHS partners to keep this information up to date. If your area isn’t listed yet, details may be added soon.